Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that cable issues can be both inconvenient and dangerous. Our team typically responds to cable repair calls within 2-4 hours during business hours, and we offer same-day emergency service for urgent situations. Most cable repairs can be completed in under an hour once our technician arrives. We always keep common cable sizes in stock on our service vehicles to ensure quick repairs.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons: normal wear and tear over time (typically after 10,000+ cycles), improper spring tension putting extra stress on cables, rust and corrosion from moisture exposure, fraying from rubbing against worn pulleys, or sudden breaks from accumulated damage. Regular maintenance can identify cable wear before complete failure, preventing potentially dangerous situations.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through our partner lenders with competitive rates and terms from 12 to 60 months. Many of our customers qualify for 0% APR promotional financing. Contact us for a free estimate and we'll discuss all available payment options, including our seasonal specials.

Question 4

What's included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers parts and labor on all new installations. This includes the door panels, springs, cables, rollers, hinges, and opener systems. We also provide a 1-year warranty on all repair work. Our warranty is fully transferable if you sell your home, adding value to your property.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door installation takes 4-6 hours. This includes removal of the old door, installation of the new door and opener, and a complete safety check. We always clean up after ourselves and walk you through the operation of your new door.

Question 6

Do you service all garage door brands?

Accepted Answer

Absolutely! Our Master Technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Haas, and more. We also repair and maintain all opener brands including LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand you have, we can help.

Frequently Asked Questions

Frequently Asked Questions

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